Refund policy
At PupFeast.shop, customer satisfaction is important to us. We want you to feel confident when purchasing pet feeding essentials from our store. If you are not satisfied with an eligible purchase, you may request a return within 30 days in accordance with the terms outlined below.
30-Day Return Period
Customers may request a return within 30 days of receiving their order. Return requests submitted after the 30-day period may not be eligible for acceptance unless otherwise required by applicable consumer protection laws.
We offer free returns on eligible products during this period. Customers will not be charged a return fee for an approved return made in accordance with this policy.
Return Eligibility
To qualify for a return, the product should generally be returned in substantially the same condition in which it was received. Where reasonably possible, the item should include its original packaging, components, accessories, and documentation.
Products that have been excessively used, intentionally damaged, altered, or returned incomplete may not qualify for a full refund.
Because some of our products are used for pet feeding, we may apply reasonable hygiene requirements when evaluating returned merchandise. This does not affect any rights customers may have under applicable consumer protection laws.
Damaged, Defective, or Incorrect Products
Please inspect your order when it arrives. If your product is damaged, defective, or different from what you ordered, contact us as soon as possible at support@PupFeast.shop.
Please provide your order number, a brief description of the issue, and photographs of the product and packaging where appropriate. This information helps us review and resolve the issue efficiently.
Depending on the circumstances, we may provide a replacement, refund, or another appropriate solution.
Return Process
Before returning a product, please contact our customer support team at support@PupFeast.shop.
Include your order number, the product you wish to return, and the reason for the return. Our team will review your request and provide applicable return instructions.
Please do not send merchandise to our business address without first receiving return instructions. The appropriate return destination may vary depending on the order.
Refunds
Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used to place the order. Processing times after a refund has been issued may vary depending on your bank, card issuer, or payment provider.
Original shipping charges are not applicable where standard shipping was provided free of charge.
Exchanges
If you would like a different product, size, style, or variation, please contact us. Depending on product availability and the circumstances of your request, we may provide exchange instructions or recommend returning the original product and placing a new order.
Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible. We will attempt to accommodate your request, but we cannot guarantee cancellation once an order has entered processing or has been shipped.
Contact
For questions about returns or refunds:
Store Name: PupFeast.shop
Business Address: 1345 Rue Ryan Saint-Laurent, QC H4L 1E9 Canada
Email: support@PupFeast.shop
Phone: (519) 686-1988