Shipping policy
At PupFeast.shop, we want ordering everyday feeding essentials for your pet to be convenient wherever you live. We therefore provide free worldwide shipping on all eligible orders.
Free Worldwide Shipping
Standard shipping is provided free of charge worldwide. There is no minimum purchase amount required to qualify for our standard free shipping unless otherwise clearly stated during checkout.
Estimated Delivery Time
Our standard estimated delivery time is:
7–10 days
Delivery estimates begin after the order has been successfully processed and prepared for shipment.
Please note that delivery estimates are provided for guidance and are not guaranteed arrival dates.
Order Processing
After an order is placed, we review the order information, confirm payment, and prepare the products for shipment.
Customers are responsible for providing complete and accurate shipping information. Please carefully check your name, street address, postal code, city, region, country, and other relevant information before completing checkout.
Tracking Information
Where tracking is available, tracking information may be provided after your order has been dispatched.
Tracking updates may take some time to appear after the carrier receives the package.
International Orders
PupFeast.shop ships to customers worldwide. International orders may be subject to customs inspections, import procedures, taxes, duties, or other requirements imposed by the destination country.
Any import duties or taxes that are legally the customer's responsibility are not included unless explicitly stated otherwise during checkout.
Delivery Delays
While most orders are expected to arrive within the estimated timeframe, delays can occasionally occur because of circumstances beyond our reasonable control.
These circumstances may include customs processing, severe weather, carrier disruptions, transportation delays, public holidays, unusually high shipping volumes, or incorrect shipping information.
If your package appears significantly delayed, please contact support@PupFeast.shop so we can assist you.
Incorrect Shipping Information
Customers are responsible for reviewing shipping details before submitting an order.
If you notice an error after placing your order, contact us immediately. We will attempt to correct the information before shipment, but changes cannot be guaranteed after an order has been processed or dispatched.
Lost or Damaged Packages
If your package arrives damaged or appears to have been lost during transit, please contact our support team. Include your order number and any relevant photographs or tracking information.
We will review the circumstances and work toward an appropriate resolution.
Shipping Support
For shipping questions, contact:
Store Name: PupFeast.shop
Business Address: 1345 Rue Ryan Saint-Laurent, QC H4L 1E9 Canada
Email: support@PupFeast.shop
Phone: (519) 686-1988